White Collar Customer Service in a Blue Collar Industry
REMO – St. Louis, MO Celebrating their one-year anniversary, REMO Home Services makes an unusual mark in the Home Repair and Remodeling industry.
Gone are the droopy work pants, muddy boots, missed completion dates, and sticker shock often epitomizing the remodeling industry. REMO applies white collar customer service to a blue collar industry. “We’ve realized,” says President Bill Ray, “that most of our true customers are women. We understand they make decisions differently than men and have higher expectations. We exceed those expectations on purpose. We want our customers to enjoy the process as much as the finished product.”
Licensed workmen arrive on time, professionally dressed, with a professional attitude. When the job is finished a courtesy response card is always sent to provide feedback to the company as a way of improving service on an ongoing basis.
Ray has also developed a business model for the industry that streamlines job estimating and completion. Residential and commercial clients have the option of logging on to www.myRemo.com and submitting a FREE Estimate Request, or clients can call 1.800.933.REMO (7366) and receive a cost estimate on almost any project right over the telephone. Special Material Estimate calculators are also available to make the purchase of materials easy and effortless for the customer.
REMO offers services from simple handyman jobs to extensive home remodeling. They provide a full-range of carpentry disciplines under one roof in a turn-key system. For more information call Bill Ray at 1.800.933.REMO (7366) or visit www.myRemo.com.
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